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Customer Success Manager

Posted Apr 24

dapulse
Headquarters: Tel Aviv, Israel
https://dapulse.com

Do you lie awake at night thinking about how to give clients the best customer experience in the universe? Do you toss and turn wondering if that client will upgrade his plan with us after that awesome call?
 
We hope not – get some sleep! :)  

Do you count sheep? (Ok, that was a trick question, who doesn’t?)
 
But if you think about these things during productive waking hours then we might have just the opportunity for you. dapulse is hiring another superstar Customer Success Manager and you just might be the hero we need!
 
Responsibilities of our superhero include:
  • Build strong relationships with our clients to understand their needs and ensure their success with dapulse
  • Serve as the main point of contact and liaison between clients and the rest of the dapulse team
  • Empower customers to connect their goals and challenges with the solution in dapulse
  • Take ownership of new accounts and manage their on-boarding process 
  • Lead online webinars, consultations, and one-on-one demos to educate clients on the features of our product
  • Work with several external systems (financial, bookings, etc) 

Expectations of our superhero include:
  • Prior experience in customer service or account management – a must
  • Excellent interpersonal skills and multitasking abilities 
  • Superb written and verbal communication skills
  • Positive attitude, empathy, and high energy
  • Technical background is an advantage  
  • Self-managing and adaptable 
  • Superb written and verbal communication skills
  • Technical background is an advantage  

Traits of our superhero include:
  • Ability to make small talk with just about anyone
  • Loves engaging with people over the phone, email and demos
  • Great attention to detail
  • Excited to help our clients succeed
  • Superb work ethic

The USA Customer Success Manager hours are as follows:
Weekly hours 1pm-10pm (but flexible)
40-hour work week
Evening and weekend hours will apply
 
*Looking for candidates in any USA time zone

Annual Salary Expectation: $35,000-$50,000
 


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Apply for this position

If you are reading this and intrigued about dapulse, please email dapulse.usa@applynow.io with your resume and in the header of the email title USA Customer Success Manager. We look forward to hearing from you!