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Customer Support Specialist

Posted Jul 11

Headquarters: Bloomington, Indiana, US


We run FormAssembly, a leading form building and data processing service. Amazon, PayPal, New York City, Harvard, and thousands of other organizations worldwide rely on FormAssembly to capture the data they need quickly and securely, without tying up IT resources.

We're lean, bootstrapped, profitable, and growing rapidly - thanks to our impressive roster of customers.

We are a remote-first company. Our team is spread across 7 different countries and a dozen US states. You're also welcome, of course, to work from Bloomington, Indiana, where our headquarter is located. It's been named one of the best cities for doing business and perhaps more importantly, is the #7 in the US for best places to bike!


We’re looking for tech-savvy and friendly people to join our Customer Success team to support our customers in building smart forms with integrations to a variety of services like Salesforce, Authorize.Net, and Stripe.

You'll answer questions by chat, email and occasionally jump on a web meeting to resolve an issue. You’ll have many opportunities to collaborate with the rest of the team, to share customer feedback, and help improve our product.

Position is full-time, local or remote.


About you:
You're a genuinely nice person who is great to work with, respectful, and will put the customer’s interest first.

You have experience in tech support, helping people use technology.

You're familiar with HTML, CSS and Javascript.

You have a basic understanding of Database Systems or CRMs.

You love to communicate! Great written and verbal skills are important. You also just like talking to people and helping!

You like puzzles and were born to troubleshoot.

You're self motivated and work well in a team or on your own.

You're a fast learner, shine at multi-tasking, and can think on your feet.


We offer a competitive salary with health benefits, 401K, and flexible vacation time.

You'll be joining a talented and fun team, working together to build something great!

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