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Customer Support Specialist based in LATAM

Posted Sep 26

Headquarters: Palo Alto, CA

Xapo is a leading bitcoin wallet, and we have a mission to bring bitcoin to the everyday lives of people across the world.

Our business is growing fast, and we want to make sure we can keep providing the best quality support to our customers. We’re known for our fast responses to users, positive attitude, and a real desire to find the best working solutions to the people who chose to use Xapo’s products and services.

Why do we want you for this role?

You are proactive, resilient and equipped with a positive attitude. You find solutions where other people don’t. You are resourceful and do not settle. You contribute to a high-quality customer support strategy, but you’re not afraid to dig deep and work with details. You love learning new things.

You will work from your home!


  • Respond to remote customer inquiries by directing them to the website, FAQs, appropriate personnel, etc when needed.

  • Address customers in a professional and respectful manner...

  • Take ownership of different issues and direct our customers' problems, bugs etc. through to completion from beginning to end. Escalation when needed.

Most of the questions you will have to answer are included here


  • 2 - 4 years of work experience in remote customer support role.

  • High attention to detail and problem-solving skills

  • Excellent communication skills, both written and verbal. Upbeat friendly personality!

  • Strong computer skills and ability to learn software quickly and with ease

  • Knowledge on bitcoin gets you extra points, but is not necessary

  • Fluent communication in English and Spanish. Additional languages skills such as Portuguese, German, is a great plus!

  • Availability to work weekends

Some of the best Perks of working for Xapo are:

● Attractive compensation  
● Stock Options Grant
● Great remote-work environment
Learning from Silicon Valley’s brightest
● Full Remote job, working from wherever you want!

Help us maintain the quality of jobs posted on We Work Remotely. Let us know if this job isn’t really remote.

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