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Client Success Engineer, Triage

Posted Oct 9

PhishMe
Headquarters: Leesburg, VA
phishme.com/company/careers

The Client Success Engineer is responsible for managing relationships and ensuring success for our Triage clients. This role will be externally-facing and offer opportunities to: interact regularly with clients, deliver tailored solutions, address challenges as they arise, facilitate product adoption, and position PhishMe as a trusted partner. This is a client advocacy role with a focus on exceeding expectations and delivering consistent and excellent service. This person will liaise internally across multiple teams including: Sales, Solutions Engineering, and Professional Services; always with an eye for client satisfaction and development. Client loyalty and trust are earned through service and professionalism.

Responsibilities:
  • Serve as a technical point of contact and go-to advisor for PhishMe Triage for mid-size to enterprise level firms across multiple verticals
  • Coordinate client-specific activities to ensure successful implementation and usage of product set
  • Assess client needs based upon key metrics and performance indicators
  • Extend metrics and develop success criteria based upon client profiles
  • Foster relationships and rapport across client base as a representative of the PhishMe brand
  • Other duties as assigned.
The above statements are neither intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be a listing of all of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. This job description is not a contract of employment, either express or implied. Employment with PhishMe will be voluntarily entered into and your employment is considered at will. PhishMe reserves the right to alter the job description at any time without notice.

Knowledge, Skills and Abilities Required

  • 2+ years supporting customers in Account Management, Relationship Management, Consulting or similar role
  • High attention to detail and ability to handle multiple initiatives and priorities
  • Hands-on experience in working with networks and systems
  • Organized with excellent follow-through skills
  • Confidence in owning a client book of business
  • Skilled in use of Microsoft Office Suite products
  • Experience using Salesforce or other CRM tracking tool
Recommended but not required:

  • Technical experience in systems or network security engineering in a consulting atmosphere
  • GIAC and other Security certifications
  • Hands-on experience in IR, SOC, or Forensics
  • Advanced Excel/Powerpoint skills
  • Splunk or other Big Data platform experience
Education and/or Experience:

  • Bachelor's Degree preferred in areas of: Mathematics, Computer Science, Information Technology preferred
 

Compensation

  • Competitive salary and stock options
  • 401k with company match
  • Health, vision, dental, disability, life insurance
  • Telecom expense reimbursement
 

Location

  • US Telecommute
PhishMe is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legallyrecognized basis [protected class] including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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