Customer Support Champion
Posted Nov 29
Follow Up Boss
Who Is Follow Up Boss?
- We’re a simple, sales-focused CRM for real estate teams (and we use our own product)
- We’re a bootstrapped, profitable company started back in April of 2011
- We’re a remote company with a mostly US-based team
- We don’t just claim to be customer-centric - we live it: https://www.facebook.com/followupboss/reviews
Why Would You Want To Work Here?
- We’re a young, ambitious company who only answers to our customers
- Opportunity to have a big impact on our growth and your career
- No red tape or pointless meetings
- Competitive base salary, health/dental insurance and 20 days paid holiday
This Role Is For You If…
- You would describe yourself as patient, empathetic and having a good sense of humour
- You’re independent, self-motivated and can stay efficient and productive without someone looking over your shoulder all day long
- Superb written and verbal skills (with a professional yet fun demeanor).
- Self motivated and proactive mindset.
- Remote work experience is considered an asset.
- Based in the USA, quiet home office with fast internet.
Prior experience in a customer-facing role (Support, Success, Account Management, or Sales).
We’re looking for a Customer Support Champion to join our team to cover support 8 - 5 PM Fri - Tue.
Your responsibilities will include:
- Answering incoming phone calls from customers to offer support
- Answering support tickets to help customers and free trials (we use Help Scout)
- On-boarding and setting up new accounts and winning them over from the get-go.
- Monitoring accounts to ensure that our customers are thrilled, and looking out for (and addressing) warning signs of churn.
- Advocating customers’ requests and needs across the entire company (we use Basecamp)
- Educating about newly released features and functionality.
- Contributing to our knowledge-base (help.followupboss.com)
If this sounds like a great fit we would love to hear from you, drop us a line below.
Apply for this position
Apply at this link http://grnh.se/mpkn1y1